Twitter may have more serious issues than its downtime » VentureBeat
MG Siegler (aka @parislemon) has written a good story on Twitter’s failure to address harassment received by Ariel Waldman from other users of the service.
Now that is some customer service. You have a clear TOS policy in place, which you refuse stick by and when a problem arises you look to change it. When the troubled user is persistent in their calls for help, you blow them off and wish them luck resolving the problem on their own.
You stay classy Twitter
